Official Publication of the Philippine Information Agency Bicol Regional Office, in cooperation with the RIAC-REDIRAS - RDC Bicol

Thursday, October 13, 2016

ALMASOR tourism partners train on front office services, operations

By Sally Atento-Altea

LEGAZPI CITY, Oct. 13 (PIA) – The Department of Tourism (DOT) Bicol conducted a free training on front office services and operations for accredited tourism establishments from Albay, Masbate and Sorsogon (ALMASOR) to further strengthen their role in the growth of tourism industry in these provinces.

DOT Bicol admin officer Bobby Guigantone said the training course aims to give proper skills and knowledge to owners and personnel of primary establishments such as hotels, inns and lodging houses, particularly on labor operations of their front-liners, to help them cater to the needs of both local and foreign tourists.

He added that the training is part of the preparations for ASEAN Integration which poses a challenge on the capacity of local tourism providers to comply with international standards and compete with other foreign countries.      

The three-day training program was held October 10 -12 at the St. Ellis Hotel in this city with DOT certified and national master trainer Dr. Freddie A. Quinito.

The first day of the training focused on socio-cultural interaction for host and guest which include meeting and greeting guests, responding to their questions or requests and participating in short, informal conversations with guests along with proper provision of accommodation reception services such as reception and check-in and out functions.      

The speaker further discussed the international standard on process reservations, resolution of customer complaints and maintenance of quality customer service in front office operations on the remaining days.

Guigantone said the same training has been conducted for tourism partners in Camarines Norte, Camarines Sur and Catanduanes also known as the Triple C tourism areas. Further trainings to step up capacities and competencies of tourism service providers in the region will likewise be conducted in the coming months this year. (MAL/SAA-PIA5/Albay)

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