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Official Publication of the Philippine Information Agency Bicol Regional Office, in cooperation with the RIAC-REDIRAS - RDC Bicol



Wednesday, October 31, 2012

Sorsogon, foundation honor outstanding police officers of Sorsogon

By Benilda A. Recebido

SORSOGON CITY, Oct 31 (PIA) -- Some cops were honored as Outstanding Police Officers of Sorsogon in the “Orgulyo San Sorsogon” Awards Night at the Capitol Grounds in Sorsogon City.

Held October 17, the event formed part of the culmination rites of the 18th Foundation Anniversary of the province.

Kasanggayahan Foundation Inc., in cooperation with the Local Government of the Province of Sorsogon, organized the awarding of different government employees and farmers of Sorsogon.

Of the 19 awardees, two were police commissioned officers and 17 police noncommissioned officers.

Plaques and cash prizes of P15,000 each were awarded by Sally A. Lee, KFI Board of Director and Msgr. Francisco P. Monje, KFI President. They were assisted by Police Senior Supt. John CA Jambora, provincial director.

Jambora expressed pride on the exemplary performance of his men as he urged the members of the police force in Sorsogon to keep up the good work and live up to the PNP motto “To Serve and Protect.” (BARecebido, PIA Sorsogon/ SPPO)


Media tours NGCP Naga Sub Station

By Ana-liza S. Macatangay

NAGA CITY, Oct 31 (PIA) -- The National Grid Corporation of the Philippines (NGCP) hosted another round of media orientation-conference over the weekend with local practitioners in Camarines Sur by providing them a facility tour inside the almost 30-hectare site of the Naga substation at Brgy. Del Rosario here.

Dubbed Power 101, the activity briefed media practitioners with the programs of NGCP for its corporate responsibility.

Nelson Bautista, NGCP South Luzon corporate communication and public affairs officer, said that as a fully privatize corporation, the firm needs to be transparent in all their dealings.

“As partners, we know that our media friends can help us a lot in disseminating accurate information especially during situations that we need them most. Power 101 is our way of saying thank you for their continued support and as our way of acknowledging our media friends’ help,” Bautista added.

Members of the local media were toured around the High Voltage Direct Current service area, the unit that transmits power from Visayas to Luzon.

NGCP Senior Engineer Annie Pagobo also explained that the facility is where power is being converted from alternating current (AC) to direct current (DC).

Next stops were the control room, switch yard and the Area control area.

Members of the local media were also given a chance to meet NGCP Corporate Spokesperson Cynthia P. Alabanza, during a luncheon press conference in the afternoon at the Villa Caceres Hotel also in this city.

Alabanza thanked the media for gracing the activity and lauded their support for assisting NGCP in their information dissemination campaign, particularly in helping them in update the community during times of disasters and calamity.

“Rest assured that NGCP will continue to develop measures to protect the community through safety mechanisms. That is the primary reason why we go around, to touch base with our partners and make them feel that public service is still on top of our priorities,” Alabanza said.

NGCP added another facility inside the Naga substation and this is expected to be fully operational by 2013. (MAL/LSM-PIA5/Camarines Sur)


Contact Center ng Bayan leads toward better governance

By Marlon A. Loterte

LEGAZPI CITY, Oct 31 (PIA) -- A direct access channel for airing complaints, concerns, feedback and recommendations to government agencies is now possible with the launch of the Contact Center ng Bayan (CCB) of the Civil Service Commission (CSC).

For the program’s initial implementation, Contact Center ng Bayan places allows one loop access to six participating agencies – Bureau of Internal Revenue, CSC, Department of Health, Department of Trade and Industry, National Computer Center, and the Philippine Health Insurance Corporation.

The program will also provide information on the services and basic policies of the said agencies.

The creation of the contact center is anchored on the Anti-Red Tape Act of 2007, a law which aims to improve public service delivery.

The public can access the center by dialing 1-6565 using PLDT and Digitel landlines nationwide. Five pesos plus VAT will be charged per call. CCB agents will attend to client concerns Monday to Friday from 8 a.m. to 5 p.m.

CCB is not only a tool to address the citizens’ concerns but also a mechanism where the public can contribute in achieving quality public service.

The CCB will not only provide general information on the policies and procedures of participating agencies. It will also act as a two-way platform that will allow the public to express their feedback and complaints on the quality of front line public service delivery.

Other contact channels such as email and SMS Text will be developed and implemented within the next three months.

Also in the offing are the other components of the CCB that include website, interactive voice response system, contact center agents, customer relationship management system, review and utilization of the analytic, and special action team. (MAL-PIA5,Albay)


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