LEGAZPI CITY, Oct. 4 (PIA) – The Department of Labor and Employment (DOLE) in the Bicol region has accelerated preparations to meet international standards in providing excellent public service through an ISO certification.
“An ISO Certificate will prove that DOLE-Bicol has attained the status of providing an excellent public service. This will be our destination,” said DOLE Bicol director Nathaniel V. Lacambra.
Part of the preparation is the improvement of internal processes which will be the subject in the Quality Management System (QMS) training conducted on October 1-3 for selected DOLE employees at the DOLE-RO V Activity Center.
Lacambra said although their department has significantly improve its internal and external services in the past two years making it faster and clientele oriented, certain processeses still need further improvement.
“We have to enroll our processes and align it with international standards. This is the initial step to ISO certification” he said.
Guzman added the QMS ensures that the right thing reaches the client at the right place, right time and right cost giving a sense of fulfillment not only to employees but also to clients it serves.
“Our clients will surely have high expectations for us but more than that we can raise the level of public service in Bicol. Let it start in DOLE. Let us serve our clients with an extra touch of tender-loving-care (TLC). Let us not only satisfy our clients. Let us aim to delight them until we build customer intimacy” Lacambra explained.
An ISO Certification is a form of recognition given by an international body. An office issued with an ISO certificate implies that the office conforms to international norms of standards on quality service.
"If achieved, DOLE-Bicol will be the 3rd DOLE office to have been issued an ISO Certificate after Regions 3 and 12,"" the regional director stressed.
“ISO certification will make our clients much satisfied. This is our service promise to them because they are our Boss!” Lacambra said. (MAL/SAA/DOLE5/PIA5-Albay)
“An ISO Certificate will prove that DOLE-Bicol has attained the status of providing an excellent public service. This will be our destination,” said DOLE Bicol director Nathaniel V. Lacambra.
Part of the preparation is the improvement of internal processes which will be the subject in the Quality Management System (QMS) training conducted on October 1-3 for selected DOLE employees at the DOLE-RO V Activity Center.
Lacambra said although their department has significantly improve its internal and external services in the past two years making it faster and clientele oriented, certain processeses still need further improvement.
“We have to enroll our processes and align it with international standards. This is the initial step to ISO certification” he said.
Guzman added the QMS ensures that the right thing reaches the client at the right place, right time and right cost giving a sense of fulfillment not only to employees but also to clients it serves.
“Our clients will surely have high expectations for us but more than that we can raise the level of public service in Bicol. Let it start in DOLE. Let us serve our clients with an extra touch of tender-loving-care (TLC). Let us not only satisfy our clients. Let us aim to delight them until we build customer intimacy” Lacambra explained.
An ISO Certification is a form of recognition given by an international body. An office issued with an ISO certificate implies that the office conforms to international norms of standards on quality service.
"If achieved, DOLE-Bicol will be the 3rd DOLE office to have been issued an ISO Certificate after Regions 3 and 12,"" the regional director stressed.
“ISO certification will make our clients much satisfied. This is our service promise to them because they are our Boss!” Lacambra said. (MAL/SAA/DOLE5/PIA5-Albay)
No comments:
Post a Comment